Launch of Hull Helpline to support residents most in need

The Guildhall, Hull.
The Guildhall, Hull.

Hull City Council’s ‘Hull Helpline’ to support vulnerable residents impacted by the Coronavirus pandemic has launched.

Residents can register their need for support through an online form on the council’s website or call the dedicated Hull Helpline number, 01482 300 307.

Hull City Council helpline number 01482 300307

The helpline is for those that have no other means of support within the community and have essential needs. The council anticipates that people may require extra support with certain aspects of their daily lives, including access to essential items and services such as food, health and well-being and financial advice.

The online registration via the council’s website and telephone helpline is now live. The dedicated Hull Helpline number is available seven days-a-week, 9am – 5pm.

When a person registers their details, their level of need will be assessed and prioritised, with support being mobilised when appropriate to help protect the city’s most vulnerable residents.

Councillor Stephen Brady, Leader of Hull City Council, said: “As the situation is changing on a daily basis, everyone has to react and work hard to adapt to this fast-changing situation. It’s important we give people a clear picture on the help available to the most vulnerable residents in the city.

“We have had many offers of help and support already and I want to say thank you for these, it’s fantastic to see. We will now begin the process of assessing the needs of those who need it and deploying those who can help.

“Hull is renowned for its community spirit and pride and this is a time we need to call upon it – more than ever before. I know many of you will already be helping vulnerable or elderly people who you know or that live close by. On behalf of the city I want to thank you. By working together we will get through this, we will become stronger and more resilient.”

Absolutely Cultured is working with the council to co-ordinate a citywide volunteering response with existing volunteers, who have the relevant training and experience to help residents who need it most. If people would like to express an interest in becoming a volunteer to work with and support the existing volunteers, they can do so by registering their details via the website.

Stephen Munn, Chief Executive and Artistic Director of Absolutely Cultured, said: “These are challenging and unprecedented times for all of us and we can see that nationally the NHS and other organisations are looking to volunteers to bolster efforts to combat this virus and support the most vulnerable in our society.

“We are in the fortunate position that we have an excellent, well established and highly trained army of blue-coated volunteers that are ready to step up and support the community, along with the infrastructure and experience to manage that co-ordinated effort. We have been working closely with the council to understand how our volunteers can be of most use in the current situation, but what is clear is that there is a huge desire among people in communities and on social media to also do something to help.

“In order to ensure that people’s efforts are best placed and are responding to those in greatest need, we have offered to coordinate the volunteer response on behalf of the city.”

Hull City Council will deploy council staff from non-essential service areas and work with a range of voluntary sector organisations to support the city’s communities and our most vulnerable residents during these unprecedented times.

If a resident is in need of support then we urge them to contact the helpline or register their details online so that the information can be recorded and assessed.

Everyone can help each other by checking on their family, friends and neighbours to see if they are well or if they can help them in anyway. It is also crucial that we ALL follow the latest Government guidelines and stay at home.

Find information on coronavirus-related closures here and cancellations here.

Website: Hull City Council – coronavirus Community Support

[Anna Marshall – Hull City Council]